Order / Account Information

ORDER / ACCOUNT INFORMATION

Question: What is My ORDER ID?

Your ORDER ID is the number you will receive after making an order.
Be sure to write down this numbers as you need them for payment confirmation and order tracking.

After successfully placed orders you will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

Question: Do I need to set up an account to shop with you?

Yes, you have to make an account

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking. order history, and allow you to receive our regular newsletters, promo code, etc.

You can sign up right now, or you can start shopping straight away and set your account up when you check out. Just follow the easy steps on the screen .

Question: How can I check on my Order Status?

Please log in to your account to view your recent order history, status, and tracking information. All the orders you have made will appear on your screen.

If you need any assistance with your order, please contact us immediately via email. We will not be able to make changes to your order after your order has been shipped.

Question: Can I Modify My Order or Cancel My Order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Please be 100% sure that you are confirming the purchase to be fair to all customers. Once payment is received, we cannot cancel your order as it has already been processed.